Report on Quality Programs at Al Habtoor Motors LLC

Selected Middle Eastern Organization: Al Habtoor Motors LLC.

Background of organization #

Al Habtoor Motors is a renowned automobile distributor company in the United Arab Emirates. The company developed CarZone megastore in 2011, and it is the largest used car store in the United Arab Emirates. Al Habtoor Motors started its operation in the United Arab Emirates in 1983. Al Habtoor Motors has a distribution of Mitsubishi cars, and it is offering a wide range of Mitsubishi cars including 4*4s, commercial Fuso vehicle, coaches, and passenger cars (www.habtoormotors.com, 2019).

Likewise, it provides service and repair facility to its customers along with parts distribution for all models of Mitsubishi. The company is famous for its highest standards and quality of its customer services. One of the most exciting facts about Al Habtoor Motors is that it does not include only individual sale vehicles but it also sales fleet (www.habtoormotors.com, 2019).

Al Habtoor Motors is the only dealer and distributor of Mitsubishi vehicles in the United Arab Emirates and it officially connected with Mitsubishi Motors Corporation in 1983.

Selected Quality program for Al Habtoor Motors #

I am selecting TQM quality programs for Al Habtoor Motors based on the nature of its business activities. Some of the most significant programs are listed below with proper reasoning for their selection.

Total Quality Improvement (TQM)

Total Quality Improvement (TQM) is another recommendation for Al Habtoor Motors. Total Quality Improvement (TQM) consists of sets of management tools that would help Al Habtoor Motors to improve customer care.

I selected this strategy as Al Habtoor Motors deals are the exclusive dealer of Mitsubishi in United Arab Emirate, and its core strength is customer care. Total Quality Improvement (TQM) would help Al Habtoor Motors to meet customer requirements effectively and efficiently (Gharakhani, 2019).

Some of the essential tools/principles of the Total Quality Improvement (TQM) are listed and explained below.

Check Sheets

I am selecting check sheets for Al Habtoor Motors because Al Habtoor Motors is dealing in the service and distribution industry and check sheets are the best quality program for the organizations dealing in the service sector. It would help Al Habtoor Motors to compare its quality standards with other organizations in the same league and help it to improve its quality (KENTON, 2019).

Continuous Improvement

Continuous improvement strategy helps organizations to alter their processes continuously with changing technology to meet their customer needs. Al Habtoor Motors needs to implement this strategy to meet its customer requirements.

I selected this strategy for Al Habtoor Motors, as it would help the organization to overcome its limitations and flaws in quality processes. Likewise, it would help Al Habtoor Motors to identify bottleneck processes (www.ifm.eng.cam.ac.uk, 2019).

Control Charts

Control charts help to determine variation in data and help to control the variation with ease and perfection. Control charts present a stability line on the plot that helps to determine the consistency and stability of the processes (www.managementhelp.org, 2019).

I have selected this tool for Al Habtoor Motors as the company deals with service and distribution sector and it would help the organization to analyze the data trend. Likewise, control charts would help Al Habtoor Motors to determine the stability of its processes.

Flow Charts

Flow charts are an important principle of Total Quality Improvement (TQM). The flow charts consist of text and pictures along with various symbols that help organizations to develop a proper flow of data.

I selected Flow Charts for Al Habtoor Motors, as these charts would assist the organization in improving its communication and speed of workflow.

Cause and Effect, Fishbone, Ishikawa Diagram

Cause and Effect diagram is an essential tool for Total Quality Improvement (TQM) and Lean manufacturing process. It helps to determine the causes of issues in the organizational processes and their respective effects on organizational performance (www.managementhelp.org, 2019).

I selected the Cause and Effect diagram for Al Habtoor Motors because it would help Al Habtoor Motors to highlight flaws in its operations and to eliminate those limitations to improve its quality operations.

Quality programs and improvement of organizational performace #

Quality programs can help Al Habtoor Motors to improve its performance in various manner. Some of the most significant ways include:

Enhanced Customer satisfaction

The Total Quality Improvement (TQM) along with its various principle and tools would help Al Habtoor Motors to enhance its customer satisfaction by improving the quality of its products and services (www.ifm.eng.cam.ac.uk, 2019).

Improved Customer Care

Customer care is the most significant element for organizations dealing in services and distribution industries. Al Habtoor Motors can improve their customer care services using various significant tools of Total Quality Improvement (TQM) program such as Cause and Effect Diagram, Control Charts, and Check Sheets (Gharakhani, 2019).

Improved Sales

Total Quality Improvement (TQM) program would help Al Habtoor Motors to improve and increase its sales in the region. Al Habtoor Motors is an exclusive dealer and distributor of Mitsubishi Corporation in United Arab Emirates (www.managementhelp.org, 2019).

Therefore, it can improve its sales by incorporating various principles and tools of Total Quality Improvement (TQM) program.

Improvement in operations

Total Quality Improvement (TQM) program is a comprehensive quality improvement program that helps organizations to improve their external as well as internal quality issues. Al Habtoor Motors can incorporate various principles of Total Quality Improvement (TQM) program to improve operational efficiency with perfection (Gharakhani, 2019).

Conclusion #

To conclude, Total Quality Improvement (TQM) program is the best option for Al Habtoor Motors as the organization deals with service and distribution sector and Total Quality Improvement (TQM) program is the best solution in this context.

References

Gharakhani, D. (2019). pubs.sciepub.com. Retrieved from www.pubs.sciepub.com: http://pubs.sciepub.com/ajie/1/3/2/

KENTON, W. (2019, February 11). investopedia.com. Retrieved from www.investopedia.com: https://www.investopedia.com/terms/t/total-quality-management-tqm.asp

www.habtoormotors.com. (2019). habtoormotors.com. Retrieved from www.habtoormotors.com: http://www.habtoormotors.com/mitsubishi/company-profile/

www.ifm.eng.cam.ac.uk. (2019). ifm.eng.cam.ac.uk. Retrieved from www.ifm.eng.cam.ac.uk: https://www.ifm.eng.cam.ac.uk/research/dstools/tqm-tools/

www.managementhelp.org. (2019). managementhelp.org. Retrieved from www.managementhelp.org: https://managementhelp.org/quality/index.htm

www.managementhelp.org. (2019). managementhelp.org. Retrieved from www.managementhelp.org: https://managementhelp.org/quality/total-quality-management.htm